Operations Excellence Manager

What will you do: 1. Operational Strategy & Standardization

• Define and implement group-wide standards for transportation and depot operations.

• Ensure consistent application of these standards across all Packeta regions.

• Establish best practices and foster a culture of operational excellence throughout the group.

2. Continuous Improvement

• Lead initiatives to identify process inefficiencies and areas for enhancement.

• Develop, test, and implement innovative solutions to optimize warehouse and transport processes.

• Train and mentor teams to adopt a continuous improvement mindset and customer-first approach.

3. Process Analysis & Project Coordination

• Analyze processes, identify risks, and propose actionable improvements.

• Manage and coordinate cross-functional operational projects, ensuring timely and successful implementation.

• Share insights and solutions across Packeta’s depots and transport operations.

What do we need from you:

• Innovation & Detail Orientation: Ability to think outside the box and always challenge the status quo.

• Process Design & Customer Focus: Experience in defining, describing, and improving processes, with an emphasis on quality and customer satisfaction in a fast-paced, multinational environment.

• Leadership & Collaboration: Capability to engage, lead, and inspire diverse teams to deliver results.

• Risk Management: Strong ability to assess and mitigate risks effectively.

• Best Practice Sharing: Proven skills in gathering insights, sharing best practices, and implementing improvements across the organization.

• Demonstrated expertise in project management, process standardization, and continuous improvement (preferably in logistics or operations).

• Solid understanding of parcel logistics, transportation, and warehousing.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills. Fluency in Czech/Slovak and English needed.

• Proven experience in training, mentoring, and coaching.

• Background in customer service or customer care is an advantage.

What can we offer you:

• 5 weeks of vacation

• 3 sick days

• Flexible working hours

• Coffee, tea, and fruit for your daily refreshments

• Meal vouchers worth 130 CZK/day, fully covered by the employer

• Multisport card

• Company laptop and mobile phone, including additional accessories

• Free parking near the office

• Education and development opportunities

• English language courses

• Referral bonus

• Employee discounts with our business partners

• Option to use Zásilkovna services for personal purposes for 1 CZK

• Modern dog-friendly offices

We are looking forward to your CVs!